Last Updated: 31 July 2026

Firefly Hub (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it and the choices available to you when you use our website, become a member or attend one of our networking events.

Information We Collect

Depending on how you interact with Firefly Hub, we may collect the following information:

• Your name and business name.
• Your job title.
• Your business contact details, including email address and telephone number.
• Billing and payment information where applicable.
• Information you provide when completing forms, making enquiries, registering for events or becoming a member.
• Information you choose to include within your Firefly Hub member profile.

We also collect limited technical information such as browser type, device information and anonymised website usage data to help us improve the performance of our website.

How We Use Your Information

We use your information to:

• Manage your Firefly Hub membership.
• Process event registrations and bookings.
• Communicate with you about your membership, events and services.
• Respond to enquiries submitted through our website.
• Improve the performance and functionality of our website.
• Process payments securely through trusted third-party payment providers.
• Comply with legal and regulatory obligations.

If you choose to subscribe to our newsletter, we may send you updates, event information and Firefly Hub news. You may unsubscribe at any time by using the unsubscribe link included in our emails.

Member Directory

Firefly Hub is a business networking community. As part of your membership, the business information you choose to provide within your member profile may be visible to other Firefly Hub members.

This information is shared solely for legitimate networking and business collaboration purposes. Members must not copy, distribute or use another member’s information for unsolicited marketing or any purpose unrelated to Firefly Hub networking activities.

Corporate Events

From time to time, Firefly Hub hosts corporate events that may be supported or sponsored by partner organisations.

Where an event is sponsored, the event sponsor may receive attendee information, such as names, business names and contact details, to enable legitimate follow-up after the event.

If you do not wish your details to be shared with an event sponsor, please let us know before the event and we will respect your preference wherever reasonably possible.

Third-Party Services

We work with trusted third-party providers to help us operate Firefly Hub. These may include payment processors such as Stripe, email communication platforms, event management systems and other business service providers.

These providers only receive the information necessary to perform their services and are responsible for handling your data in accordance with applicable data protection legislation and their own privacy policies.

Cookies

Our website uses cookies that are necessary for the operation and performance of the website.

These cookies help us understand how visitors use the website, improve performance and maintain security. We do not use marketing or advertising cookies.

You can control or disable cookies through your browser settings, although some features of the website may not function correctly if cookies are disabled.

How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure. While no online system can be guaranteed to be completely secure, we continually review our security procedures to safeguard the information we hold.

Your Rights

Under UK data protection legislation, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information where appropriate.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on your consent.

We will respond to requests in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business practices. The latest version will always be published on this website.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the contact form on this website.

Firefly Hub members may also contact us directly through the member app.